Refund Policies

At TrendingCartz24, your satisfaction means everything to us. If you’re not completely thrilled with your purchase, we’re here to make the return process smooth, transparent, and hassle-free.

5-Day Return Policy

You have 5 days from the date of delivery to request a return. To be eligible, your item must be:

  • In the same condition that you received it

  • Unworn or unused

  • Have all original tags attached

  • In the original packaging

  • Accompanied by the receipt or proof of purchase

How to Initiate a Return

To begin the return process, please email us at trendycartz24@gmail.com.
Once your return is approved, you’ll receive a return shipping label along with clear instructions on how and where to send the package.

Note: Items sent back without prior authorization will not be accepted.

Have questions? Just drop us an email — we're always here to help.

Damaged or Incorrect Items

Please inspect your order promptly upon arrival.
If you receive a damaged, defective, or wrong item, contact us right away so we can fix the issue without delay.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Perishable goods (e.g., food, flowers, plants)

  • Custom or personalized products

  • Personal care items (e.g., cosmetics, skincare)

  • Hazardous materials or flammable substances

  • Items marked as “Final Sale”

  • Gift cards

If you're unsure whether your item qualifies, feel free to reach out.

Exchanges

Looking for a different product or variant?
The fastest way is to return your current item first. After the return is accepted, you can place a new order for the preferred item.

EU Customers – 14-Day Cooling-Off Period

If you're in the European Union, you have the right to cancel or return your order within 14 days, no questions asked.
Returned items must still meet our standard return conditions.

Refunds

Once we receive and inspect your return, we’ll notify you about the approval status of your refund. If approved:

  • A refund will be issued to your original payment method within 10 business days

  • Your bank or credit card issuer may require additional time to process the refund

If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us at trendycartz24@gmail.com.